What Information We Collect and Why
When you register, we collect your name, email address, mobile number, and the e-wallet identifier you use — whether that is DANA, OVO, or GoPay. This data is used to verify your account, process withdrawals, and route support messages to the right team. We do not
-
1
sell this information to third parties. Transaction records linked to your wallet are kept for the period required by applicable financial rules in regions where we operate, and availability of our services depends on local law and eligible regions. Device identifiers and session logs are recorded
-
2
to detect unusual login patterns — for example, if someone in Palembang tries to access your account from an unfamiliar device, our system flags it for review. We also collect IP address data at login to help us apply regional access rules correctly. You can ask
-
3
us to export a copy of your stored data or request deletion by contacting support directly. Deletion requests are processed after identity verification, and some records may be retained where law requires it.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.